This exam is only available in English. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Management and control of all Service Design activities • Management and application of Service Design concepts, inputs, outputs and activities • Knowledge of Service Design principles and management of Service Design processes • Control and coordination of Service Design technology related activities • Justification and control of the organisational and technological issues on Service Design • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.
The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.
ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates must have undertaken their Intermediate training with an EXIN-accredited training provider.
Not applicable
90 minutes
Multiple Choice
Number of Questions: 8 Pass Score: 28/40 or 70%. Delivery: Online or Paper Based Examination through an Accredited Training Organisation. Open/Closed Book: Closed Book Qualification Level: Intermediate
Service Design Author: Office of Government CommercePublisher: The Stationery Office (30 May 2007)ISBN: 9780113310470
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